Help

Help for students

Registration

What is prohibited?

  1. Exchange contact information in personal messages before the first payment: full name, links to profiles in social networks, email address, phone number and more.
    The exchange of contact information before the first payment by the student is prohibited. The contact list includes any information through which the tutor and the student can communicate off-platform. These can be: phone number, e-mail, address in Skype, the exact address of the venue for lessons or meetings (house number, porch, apartment), full name, names on social networks, etc. The site is forbidden to exchange links to any other sites. For sending links to another resource user profile will be blocked. Exchange links to pages znaniy.net allowed.
  2. Specify any contact information (name, links and email addresses) in the profile of a tutor or student.
  3. Place advertisements or advertisements for hiring tutors in language schools, or send similar material through the Znaniy.net platform.
  4. Accept a request from a student without specifying the details of the request.
  5. Indicate false information or price in the profile of the tutor.
  6. Register two or more accounts on the platform.
  7. Violation of existing social norms and rules including inappropriate behavior, sexual harassment and fraud. Each complaint about such a violation will be reviewed by the Znanij.net team and strict measures will be taken in all cases.

Fines and sanctions

  1. Violation of these rules will lead to account blocking.
  2. For multiple violations, the profile will be removed from the platform.

Additional rules

  1. Znanij.net reserves the right to evaluate the above violations of the rules, including the resolution of other conflicts arising on the Znanij.net platform.
  2. Refund can be carried out within ninety (90) days from the date of payment. If the tutor did not suit you or the lesson was not conducted, but you forgot to send a request for a refund within a set period, you can still use these funds or transfer them to the appropriate number of hours for another tutor.
  3. If the user does not use the funds provided to the platform and / or the hours purchased with these funds within 180 (one hundred and eighty) days from the date the funds were provided to the platform, the means and hours of that user will be irretrievably lost and will not be returned on request.
  4. If you decide to use your right to a free replacement for a tutor after the first lesson, you can do this no more than 2 (two) times. At the same time, lessons with a tutor that did not suit you should not be confirmed. In case you decide to change tutor more than 2 (two) times, the next first lesson with any other tutor will be paid.
  5. Znanij.net is not responsible for any fees charged by the payment systems and does not cover them during the return.
  6. To the maximum extent permitted by law, any returns at any time are at our discretion.
Profile settings

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